FAQs

Got Questions? We have answers! Please read through our FAQs below if you need any help. Can't find the answer you're looking for? Feel free to contact us and we'll get back to you as soon as we can.

General FAQs

To sign up for an account, please follow these steps:

  1. Visit the Account Registration Page.
  2. Enter your personal details (incl. First Name, Last Name, Email Address & Password). You can create a password of your choosing. Please ensure you enter a valid email address, otherwise we won't be able to email you your order confirmation.
  3. To continue, please verify you are a human by completing the reCaptcha and hitting submit.
  4. Your account has now been created!
  5. To make checking out easier, please add your preferred shipping and billing address via the View/Edit Address button on your account page.

To log in to your account please make sure you have already created an account. You can sign in to your account on the account login page.

If you have found one of our products cheaper on another website, please contact us and we will investigate to see if we can match the price. Please note that we can not price match items that are on sale on other websites.

Discount codes don't stack. If you have, for example, a 10% off discount, you can't also use a "free shipping" coupon. Only one discount at a time can apply to a single order.

To enter a discount/coupon code, please visit the Checkout Page after you have added the items you want in to your cart. Here you can enter a discount code right below the list of items that are in your cart. Onc eyou type in the coupon code, select apply and your discount will be applied.

Payment

We accept the following payment methods:

  1. Credit Card (MasterCard, Visa, AMEX)
  2. Paypal
  3. AfterPay

AfterPay allows you to pay for your purchase over four equal instalments, due every two weeks. Afterpay makes it simple to pay when it suits you best. If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees Afterpay charges are late fees for missed payments.

Follow these steps to use AfterPay during checkout:

  1. Choose AfterPay as a Payment Method
  2. Quickly create an account using your existing debit or credit card
  3. Get approved instantly!

Ordering

To place an order on the Anabolix website, follow these steps:

  1. Add the products you want to your cart
  2. Click the cart icon in the menu and select Check Out
  3. On the checkout page, either log in to your existing account or create a new account if you haven't registered with us before.
  4. Add you shipping details
  5. Make sure all the items in your cart are correct
  6. Select: "Continue to Shipping Method"
  7. Select your preferred shipping method
  8. Select: "Continue to payment method"
  9. Select your preferred payment method and enter your payment details
  10. Once you've entered all the relevant details, select: "Complete Order"
  11. Your order has now been created and you will receive an email with your order details.

You'll receive an initial confirmation email when your order has been submitted. Once your payment clears and dispatch information is available, we'll email you an order tracking number.

Shipping

Delivery anywhere in Australia, for any size order under $150, is a flat rate of $9.95.

If your order totals over $150, then delivery is free!

We will ship your order with one of three courier services, StarTrack, FastWay or Australia Post. We choose your courier based on which company will get your order to you the fastest!

You can easily track your order status with the tracking number and courier details provided in your shipping notification email. To track your order now you can use the links below:

We will ship your order with one of three courier services. We choose your courier based on which company will get your order to you the fastest!

You can easily track your order status with the tracking number and courier details provided in your dispatch email. To track your order now please find below links to our three courier companies tracking pages.

Most customers receive their bodybuilding supplements in 1-2 business days! As long as:

  1. You order before 3pm (AEST) Monday - Friday
  2. You use a payment method with instant clearance, such as Paypal, Credit Card or AfterPay
  3. You are not in a remote location
  4. Your order is under 5kg (Couriers often send heavy or bulky orders by road)

Please note parcels going via Australia Post (NT, PO Box, Defence Addresses) and bulky parcels going to Western Australia may take longer than 1-3 business days.

You can use your order tracking number which you will receive via email once your order has been despatched to get an estimate of delivery times to your address by road freight. You can track your delivery with our couriers below:

Direct debit, Paypal e-Check and other payment methods may take some time to clear, we can not ship your order until payment has cleared in our account. For quicker delivery please pay using PayPal, Credit Card or AfterPay.

By entering custom delivery instructions on checkout, such as "Leave on doorstep", you are taking all responsibly for loss or damage of your order. Anabolix Nutrition will not be liable for any loss that may occur if you request special instructions regarding your package.

Our couriers do not require a signature to leave a parcel, we recommended that you provide your work address for delivery if you won't be home during business hours. Please ensure you read our terms and conditions before ordering.

If your has not been delivered in the expected time please contact us and one of our customer service staff will track down your order as soon as possible. Please use the tracking code provided to see where you order is before contacting us. Please note in some rare cases it may take up to 24 hours for your tracking number to show up on the couriers website.

If you receive the wrong item, your order has been damaged or for any other issues, please contact us as soon as possible and one of our customer serivce staff will contact you as soon as possible.

At this point in time we are unable to ship outside of Australia. This is something we are working on to be able to do in the future and will update all our customers as soon as this changes.

Returns

Here at Anabolix Nutrition we love to make sure you are completely satisfied with your products and experience.

60 Day Product Guarantee

If you change your mind or simply aren't happy for any reason, you can simply return your unopened product to our online warehouse for a full refund within 60 days of purchase. Please contact our support staff to start the return process.

30 Day Flavour & Performance Guarantee

Don't like the taste or performance of your new product for any reason? Simply return your opened product with 5 scoops or less used and we will happily exchange or apply a store credit within 30 days of purchase. Please contact our support staff to start the return process.

To speed up the process of returning a product, please include your name, order number, email address and as much information as possible on why you are returning the product(s).

If a product you receive is damaged during shipment, arrives after its expiration date, is not what you ordered or you're unsatisfied for any other reason, we can send a replacement right away and provide a prepaid return label & postage bag free of charge.

To begin processing any type of return, please contact our Amazing Customer Service team on 1300 438 830 or contact us via email and provide your name, email address, order number and the reason for returning the product.

Still have Questions?

Please call our amazing Customer Service on 1300 438 830 during office hours Monday to Friday between 9.00am - 5.00pm AEST or contact us via email and we'll be more than happy to assist you.